Signing Documents

Declining to Sign

What happens if a recipient can't or won't complete their part.

How recipients decline

The signing page includes a Decline option alongside the normal signing flow. A recipient who declines is asked for a short reason.

What happens next

The envelope is marked declined.
The sender is notified by email, including the reason given.
Any other recipients who haven't yet completed their part are automatically taken out of the queue — no one else is asked to sign a declined envelope.

If the decline was a mistake or the situation changes, the sender needs to create and send a new envelope; a declined envelope itself can't be revived.